You still have questions?
Where do you ship?
We ship to the US for $7.95 (flat rate per order, no matter how many items are in your order). We ship to Canada for $15 (flat rate per order). We now ship worldwide via USPS Priority International shipping. Actual International rates determined by USPS and vary by location.
How big are the plates?
Our plates are 10" wide.
What are the plates made of?
Alphabet Plates are each molded using a thermalset melamine compound. It has been used in dishes for over 50 years. They are BPA (Bisphenol-A) free.
What about your placemats?
Our 11x16" placemats are made using heavy-duty 10ml laminate.
What are the specs of the water bottles?
Our BPA-free, 20ml water bottles are stainless steel. They include a screw on stopper top and carabiner. Hand wash only.
Can the plates go in the dishwasher and the microwave?
Our plates are top-rack dishwasher safe - but please do not microwave them.
How do you clean the placemats?
Just rinse them under the faucet.
Can the plates, placemats, or lunchboxes have whatever name on it I want?
Yes! Choose from among our designs to create a plate, placemat, or lunchbox that looks like you, has your name on it, and/or reflects one of your interests or favorite food.
Can you tell more more about the lunchboxes?
Our lunchboxes are 10" wide by 7" tall and 4" deep. They are made of a durable microfiber exterior with a PEVA liner. PEVA is an environmentally friendly, food-safe vinyl that's made without chlorine, plasticizers or phthalates. They are lead-free.
How much is shipping to the US?
Flat rate of $7.95 per order, no matter how many plates, placemats, or lunchboxes are in the order. The more you order the more you save on shipping. Order huge quantities and take advantage of us. We're good with that.
How do I calculate International Shipping to my country?
United States Postal Service (USPS) calculates the International Priority Rate postage price based on the weight and size of the items in your cart, and the location of your shipping address. Add the plates and placemats to your cart, click "proceed to checkout", then input your shipping and billing addresses, click "submit", and the shipping cost of your particular order will appear under "shipping and payment". All of this appears before you enter your credit card information.
Why do plates, placemats, and lunchboxes ship separately?
Depending on your shipping preference, they may ship from different locations. No worries. This has no effect on your flat-rate shipping cost.
How long will my order take?
For domestic orders: If you choose "ship my items as they become available", your order will ship different products separately from each of our factories Each factory ships items within 5-10 business days. If you choose "ship my items together", the plates and placemats are first sent to our fulfillment house and then sent to the recipient. This takes 10-14 business days before it ships. Either way, lunchboxes drop ship to the customer. For international orders (yes, this includes Canada), all items are first shipped to the fulfillment house and then are sent by USPS priority mail to the recipient, which takes 10-14 business days to ship. We work as fast as we can, but we are mere human beings.
What's your return policy?
Your satisfaction is important to us! If your order arrives damaged or defective, let us know and we will replace your product immediately. If you are not completely satisfied with your purchase, simply return the item(s) within 30 days of purchase, and we will issue the full purchase price minus shipping costs. A return authorization number (RMA) must be included with your returned merchandise and can be obtained by Contacting Us here.
My plate has a crimp in it. What gives?
Our plates are hand-stamped and involve placing and sealing something flat to a curved surface. Hence the occasional crimp. That crimp is just a signature. Love it for what it is: a proof of authenticity.
Can I place a special order for a special event?
Sure. If you want to order plates for a special occasion, Contact Us.
Can I add accents to the plates?
We have added the ability to write accents on our products. If the accent you want is not appearing correctly when you type in onto a Face it™ product, please Contact Us here and we will take care of it for you.
I'm sending a gift - will the recipient see my prices on the invoice?
Invoices are only sent to you by email after placing your order. Plates. Placemats, and Lunchboxes are sent with a Packing List showing what is in the order, with no prices shown. All gift message are written under "Gift Note" on the Packing List that arrives with the products.
Can I gift wrap my order?
Not yet, but with so many requests, we are looking into adding that feature. Plates currently drop ship in a white box; and placemats come wrapped in orange tissue and are shipped in Alphabet Plates flat-mailers. If you choose to "ship items together" with a plate and placemat together, they come wrapped in orange tissue in a white box.
If I am shipping to another country, will I be charged taxes or duty fees?
Duties and taxes vary by country. We ship via USPS International Priority mail from the United States, with the purchase price listed on the customs invoice. If your country charges importing duties or fees when receiving goods purchased in the US, you may be charged duties or taxes.
You still haven't answered my question.
No problem. What's your question? Go to our Contact Us page and send us an email. Be friendly and charming. We like that.